The Msg2ai platform
Msg2ai is the AI-powered messaging company behind AI Ambassador, ActionNotes AI, Visit Pass (ChatGPT plugins) and various free open-source skills and tools.
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AI Ambassador in action
Hi
10:40 PM
Hi there Maria! Welcome to our hotel. If there's anything I can do to make your stay more comfortable or enjoyable, just let me know!
10:40 PMVenue InfoHotel DetailsImportant ContactsOur flight lands at 9am tomorrow. Any chance we can check in early?
10:41 PMCheck-in is from 3pm. I've passed your early check-in request to the front desk and they'll confirm in the morning. Either way, you can leave your bags with us as soon as you arrive.
10:41 PMPerfect, thank you! 🙌
10:42 PMMsg2ai products
AI Ambassador connects to the property systems you already run
Solutions
Each vertical starts from the questions your guests actually ask, then learns your property, venue or cause.
A 24/7 concierge on WhatsApp, SMS and RCS. Room service, check-in questions and local tips, answered in the guest's language, with requests routed to the right team.
Arrival instructions, house rules and local recommendations, sent automatically and answered instantly.
Attendee questions, schedule changes and networking, for thousands of people at once.
Engage donors, inspire volunteers and share impact stories through story-driven messaging.
Refer customers, resell AI guest messaging to your clients, or connect your PMS or booking platform to AI Ambassador.
ChatGPT AppsNew
Travellers plan with your places, rooms and offers inside ChatGPT, then continue with your AI Ambassador on WhatsApp.
See it in action
This video demonstrates msg2ai's AI-powered guest messaging for hotels, including automated check-in, concierge services, and seamless guest communication throughout their stay.
Hi there Maria! Welcome to our hotel. If there's anything I can do to make your stay more comfortable or enjoyable, just let me know!
10:58Venue InfoHotel DetailsImportant ContactsGuest wrote in Spanish · AI replied in Spanish
Hola, ¿a qué hora es el check-in? Llegamos a las 13:00.
11:02¡Hola! El check-in es a partir de las 15:00. Si llegan antes, pueden dejar el equipaje en recepción sin costo. ¿Les ayudo con algo más?
11:02Check-in times, room service, the spa menu and where to eat tonight, answered in the guest's language while your desk sleeps.
Why AI Ambassador
Smart features that lift guest and attendee satisfaction and give your team back the hours they spend on repeat questions.
Guests and attendees get a reply the moment they ask, day or night, without anyone on shift.
WhatsApp, SMS and RCS from one assistant. Guests have nothing to download.
Check-ins, registrations, reminders and service requests run on their own. Anything unusual goes to a person.
The assistant replies in the language the guest writes in, so international visitors feel at home.
Satisfaction, response times and the questions that come up most, across every property and event.
Enterprise-grade security keeps guest and attendee data protected, and guests can reply STOP at any time.
New · ChatGPT Apps
Travellers already plan trips with AI assistants. msg2ai puts your business inside that plan, then hands the traveller to your AI Ambassador on WhatsApp.
Plans come from your catalog
Your places, restaurants, rooms and offers. Never a random web result.
The guest starts the WhatsApp chat
One tap sends their visit code. ChatGPT never shares a phone number.
Your AI Ambassador already knows the trip
Dates, party and interests arrive with the code, so the first reply is useful.
Live now: Visit Pass for Jamaica
Plan 4 days in Jamaica for two, staying in Montego Bay
Montego Bay · 4 days · 2 adults
PlanYour visit code
JAM-7K2QX9
Hi Visit Jamaica! My visit code is JAM-7K2QX909:14
Visit Jamaica⏳ I’m putting your cards together — things to do, restaurants and visit info. They’ll be here shortly.
Cards and menus
On WhatsApp, AI Ambassador greets guests with a welcome card that works as the menu, then answers with photo cards, carousels and lists. Pick a type of assistant to see its cards.
Hi
16:02Hi there Maria! Welcome to our hotel. If there's anything I can do to make your stay more comfortable or enjoyable, just let me know!
16:02Venue InfoHotel DetailsImportant ContactsA photo, the welcome and up to three quick replies. Guests get it when they scan the hotel's QR code or say hello, and the Home button on the other cards brings it back.
Where can we eat tonight?
18:40🍽️ Where to eat at the hotel From breakfast to a late drink, all on site.
18:40
Dining Room
Seasonal menus and an open kitchen. Dinner 6–10 PM, booking recommended.
More infoHome
Rooftop Bar
Cocktails and small plates with a view over the city. Daily 5 PM–1 AM.
More infoHome
Breakfast
Buffet with fresh juices, pastries and hot dishes. Daily 6:30–10:30 AM.
More infoHomeWhen a typed question matches a card's keywords, that card arrives straight away, with no AI in the loop. Questions no card covers get an AI answer in text.
Important Contacts
21:15We're here to help! Please select the type of assistance you need during your stay — whether it's housekeeping, maintenance, transportation, or anything else
21:15Select ServiceSelect Service
A tap-to-choose list of up to ten. Guests pick the help they need, from the front desk to housekeeping, instead of hunting for a number.
The menu comes first
The welcome card is the menu. It arrives when a guest scans the QR code or says hello.
Home is one tap away
The other cards carry a Home button that brings the menu back.
Typing works too
Words that match a card get that card instantly. Anything else gets an AI answer in text, in the guest's language.
Photos on this page via Wikimedia Commons, cropped: Hotel entrance by Basile Morin, CC BY-SA 4.0; Dining room by Basile Morin, CC BY-SA 4.0; Rooftop bar by Kgbo, CC BY-SA 4.0; Breakfast buffet by Kim, CC BY-SA 2.0; Living room by Shixart1985, CC BY 2.0; Conference session by UkrAgroConsult, CC BY-SA 4.0; Convention centre by ArnoldReinhold, CC BY-SA 4.0; Negril by Oleg Yunakov, CC BY-SA 4.0; Doctor's Cave Beach by Op. Deo, public domain; Rose Hall by Don Ramey Logan, CC BY-SA 3.0; Rose Hall view by Don Ramey Logan, CC BY-SA 3.0; Cultural Centre by Balou46, CC BY-SA 4.0.
Customers
“The AI assistant at our conference was instrumental in providing attendees with real-time updates on the agenda, details on presenting companies, and sponsor information, greatly enhancing their overall experience and engagement.”
“AI Ambassador has transformed our guest experience completely. We're now able to provide 24/7 multilingual support that our international guests absolutely love. Guest satisfaction scores have increased by 35% since implementing AI Ambassador.”
35% increase in guest satisfaction
“The AI Assistant handles local recommendations and maintenance requests seamlessly. It's like having a dedicated concierge for each property. Our guests feel taken care of even when we're not physically present.”
50% reduction in manual inquiries
“AI Ambassador's AI Assistant was a game-changer at our conference. Attendees could instantly access speaker information, schedules, and networking opportunities. The real-time feedback collection helped us optimize the event on the fly.”
90% attendee engagement rate
“The automation has been incredible. Room service requests, housekeeping schedules, and guest inquiries are all handled efficiently. Our staff can focus on providing personalized service instead of answering repetitive questions.”
40% operational efficiency gain
“Guest communication has always been a top priority for our Seabrook Island property. Since integrating the AI assistant, the difference has been remarkable. Guests get fast, helpful answers, resulting in fewer repetitive questions and increased guest satisfaction.”
Increased guest satisfaction
Properties and events running on AI Ambassador right now.
Pricing
Pick your channel, then a plan that scales with your business.
Limited-time launch pricing: 75% off
$39.99/month-75% off
$99.99/month-75% off
For multiple properties or events
Turning conferences into closed deals? See ActionNotes.ai, msg2ai's conference-capture product. Or start for free with our free Claude Skills for conference teams.
FAQ
How AI Ambassador works for hotels, vacation rentals and events.
Something else? info@msg2.ai
An AI Ambassador is Msg2ai's AI agent that answers guests and attendees on behalf of a hotel, vacation rental, or event, 24/7, over SMS, WhatsApp, and RCS. It reads live reservation and guest data from the property management system (PMS), so it can answer questions about a specific stay, send pre-arrival messages, and hand complex requests to staff.
Hotels reduce front desk workload by letting an AI agent answer routine guest messages, such as check-in times, Wi-Fi, parking, directions, and upsell requests, over the channels guests already use. Msg2ai AI Ambassador does this over SMS, WhatsApp, and RCS in 100+ languages, pulls reservation details from the PMS, sends pre-arrival messages automatically, and escalates anything it cannot resolve to a staff member.
No. Guests and attendees message AI Ambassador through SMS, WhatsApp, or RCS, the messaging apps already on their phone. There is nothing to download and no account to create.
Yes. Mews is one of Msg2ai's seven live PMS integrations, alongside Apaleo, Protel Cloud PMS, Shiji, Guesty, Hostaway, and Hostfully. Reservations, guest profiles, and stay events flow from Mews into AI Ambassador in real time through signed webhooks.
AI-powered text marketing uses artificial intelligence to automate and personalize SMS and messaging campaigns. Msg2ai AI Ambassador analyzes customer interactions, sends intelligent responses, and optimizes engagement automatically across SMS, WhatsApp, and other messaging platforms.
WhatsApp AI automation uses Msg2ai AI Ambassador to handle customer conversations automatically. It responds to inquiries 24/7, provides instant support, manages bookings, and sends personalized messages in over 100 languages through WhatsApp Business API.
Yes, AI text marketing significantly improves conversion rates. Msg2ai customers report up to 3x higher engagement rates and 40% increase in conversions through personalized AI-powered messaging, instant responses, and intelligent follow-ups.
Yes, WhatsApp Business marketing is legal when done properly. Msg2ai ensures compliance with WhatsApp Business policies, GDPR, and messaging regulations. Our platform includes opt-in management and compliance features for legal text marketing.
Msg2ai prices SMS and WhatsApp / RCS separately because the underlying delivery costs differ. SMS plans start at $9.99/month (Starter), $24.99/month (Professional) on current launch pricing (75% off). WhatsApp / RCS plans start at $39.99/month (Starter) and $99.99/month (Professional) at full price — WhatsApp and RCS include rich media, read receipts, and verified business sender, which carry higher per-message costs. Both channels offer an Expert tier with custom pricing for multi-property and conference deployments.
Msg2ai AI Ambassador has live, first-class webhook integrations with seven property management systems: Apaleo, Mews, Protel Cloud PMS (by Planet), and Shiji on the hotel side; Guesty, Hostaway, and Hostfully on the vacation rental and short-term rental side. Reservations, guest profiles, and stay events flow into Msg2ai in real time via signed webhooks. For PMS platforms we don't yet integrate with first-class, an integration-bridge connector (iPaaS) covers the long tail.
Msg2ai publishes a free, open-source, MIT-licensed set of Claude Skills built by the team behind AI Ambassador and ActionNotes.ai. The first pack is for conference organisers and includes 8 AI teammates — one per role: Conference Chair, Program Director, Head of Sponsorship, CMO, Head of Operations, CFO, Chief Experience Officer, and Vibe Coder (web). A second pack for vacation-rental operators (str-skills.com) covers operations, reservations, owner relations, marketing, housekeeping, trust accounting, guest experience, and a direct-booking website builder. A third pack for independent and small-chain hotels is now in early access (hotel-team-skills.com) — 8 teammates covering general manager, front office, revenue management, finance controller, F&B, housekeeping, sales & marketing, and a vibe coder for automations. Each skill works in Claude.ai (browser, no install) or via the Claude Code CLI. Additional packs for non-profits are in development.
Yes. AI Ambassador handles attendee messaging for events and conferences in the same way it handles guest messaging for hotels and vacation rentals — 24/7 multilingual conversation across SMS, WhatsApp, and RCS. Common event use cases include attendee registration, session reminders, live Q&A, on-site helpdesk, networking facilitation, and post-event NPS. For conference organisers, Msg2ai also publishes the free Conference Team Skills (8 Claude Skills) covering the planning side: timeline, program, sponsorship, marketing, operations, finance, attendee experience, and the event website.
From the blog
Late-night guest messages cost hosts sleep, response ratings, and reviews. See what the 11 p.m. WiFi question costs a host and how an AI host absorbs it.
Vacation rental repeat guests are won with a well-timed message. See how an automated campaign reopens the conversation three months after the stay.
80% of vacation rental guest questions repeat. See which ones an AI host answers instantly, and the 20% that still deserve a human's attention.
Book a demo
A 30-minute call with the people who build it. Bring the questions your front desk answers every day.
Prefer email? info@msg2.ai