Syncs property and reservation data
Property and reservation data come from Mews automatically, so there is no manual data entry in msg2ai.
Integrations · Mews
Mews guest messaging with an AI concierge
AI Ambassador, msg2ai's AI guest messaging platform, connects to Mews. Property and reservation data sync from Mews automatically, so the AI concierge can answer guests on WhatsApp, SMS and web chat about their own stay.
What it does
Mews data in every guest conversation
The integration brings your Mews property and reservation data into AI Ambassador, so every conversation has the context of the property and the booking.
Stays current in real time
Reservations, guest profiles and stay events reach AI Ambassador through signed webhooks as they change in Mews.
Answers with the guest's own stay
The AI concierge replies with your property's details and the guest's reservation, and has your operational contacts for escalation.
From the property
- Property details: address, contact info and timezone
- Room categories and capacity
- Rate plans and pricing tiers
- Key operational contacts for escalation
From the reservation
- Reservation details and booking status
- Guest profiles
- Stay events, as they happen in Mews
Setup
How to turn it on
Four steps from your Mews account to an AI concierge that knows your property.
- 01
Connect your Mews account
Link your Mews account to msg2ai with your Mews API credentials.
- 02
Property data syncs
Your property information is imported into msg2ai automatically. Nobody re-types it.
- 03
Reservations stay current
Reservation updates arrive in real time through webhooks from Mews.
- 04
Your AI Ambassador answers
The assistant starts replying to guest messages with that data in hand.
Want a walkthrough first? Book a demo.
Through the stay
What hotels use it for
Guests write on WhatsApp, SMS or web chat, from apps they already have. There is nothing to download.
Before arrival
- Send personalised welcome messages
- Share property details
During the stay
- Answer guest questions
- Give recommendations and assistance
After checkout
- Send follow-up messages
- Collect feedback
Read more
More on Mews and AI Ambassador
BlogMews PMS integration with Msg2ai for hotelsWhy boutique hotels connect Mews to AI guest messaging, and how the flow works.AI AmbassadorAI Ambassador for hotelsThe product site for hotels, with WhatsApp concierge demos and hotel guides.IntegrationsAll PMS integrationsApaleo, Mews, Protel, Shiji, Guesty, Hostaway and Hostfully.
Mews integration FAQ
Questions, answered
What hotels on Mews ask before they connect AI Ambassador.
Something else? info@msg2.ai
Does Msg2ai integrate with Mews?
Yes. Mews is a live integration for AI Ambassador, Msg2ai's AI guest messaging platform. Reservations, guest profiles and stay events flow from Mews into AI Ambassador in real time through signed webhooks.
How do we connect our Mews account?
You link your Mews account to msg2ai with your Mews API credentials. Property data then syncs into msg2ai automatically, and reservation updates arrive in real time through webhooks.
What Mews data does the AI concierge use?
Property details (address, contact info and timezone), room categories and capacity, rate plans and pricing tiers, reservation details and booking status, and the key operational contacts it uses for escalation.
Do we have to enter property or reservation data by hand?
No. Property and reservation data sync automatically from Mews.
Which channels can guests use?
WhatsApp, SMS and web chat. Guests write from messaging apps they already have, so there is no app to download.
Is it a fit for boutique hotels?
Yes. It is designed for hotels with lean teams, so guest messaging can grow without adding staff.
Running your hotel on Mews?
Book a demo to see AI Ambassador with the Mews integration, or compare the SMS and WhatsApp plans.